Customer Support
Because you and the work you do is important to us we work equally hard to ensure our friendly and knowledgeable customer service team gives you the information you need and the service you want.
For product advice or delivery updates etc call the team on 0151 709 2271 from 8.30am – 5.00pm.
Complaints process
If you are not satisfied with the level of service you receive online, please do let us know by contacting us as at bill.jones@wraybros.co.uk or call Bill on 0151 709 2271
We undertake:
- To deal with your complaint fairly, confidentially and effectively
- To acknowledge your complaint within 2 working days and provide a likely timescale for resolving it
- To keep you updated on progress made.
Benefit from greater discounts by opening an invoice account today. We require payment with your first order and then a credit account is opened. Sorry, we can not open accounts for individuals.
Click here for more information and a Account Application Form.
Delivery
Wray Bros delivery vans operate from 8.30 – 4.30pm Monday – Friday with the delivery team working hard to get things done promptly, and done to your expectations.
We undertake to:
- Pick your order the same day if placed before 1.00pm and thereafter deliver all stocked items within 48 hours.
- Fast and free delivery on UK mainland orders over £50 (ex vat) and orders over £25.00 (ex vat) within the following post code areas: L, CH and WA.
- UK mainland orders below £50.00 and orders below £25.00 within postcode areas L, CH and WA a £4.95 delivery charge will be made.
We want you to be totally satisfied with every purchase you make from Wray Bros. However if, for any reason you decide not to keep your products, you can return the goods if contact us within 7 days upon receipt of delivery, provided the products are unused and in their original condition and accompanied by all original sales documentation.
If you wish to return an item for a refund or exchange, please advise us in writing at sales@wraybros.co.uk and we will arrange to pick the goods up from you. Please note we charge for the collection service, with a handling charge of 10% of the invoiced value. Note: delivery costs will be refunded only if the goods are faulty.
Website technical problems
If you are experiencing difficulties placing a quote or downloading user content please click here to email us with details of the problem and we will try to resolve it as quickly as possible. Alternatively you can contact our Customer Service team Monday – Friday, 8:30am – 5:00pm on 0151 709 2271.
