Delivery & Returns
When can you expect your products to arrive?
Basic InfoOrders placed by 11.00am are picked the same day, if in stock, and delivery is made within 48 - 72 hours.
Deliveries are only made Monday to Friday. Orders placed on a Friday before 5.00pm will be delivered Tuesday (excluding bank holidays).
All orders placed online on Saturdays and Sundays, will be picked, if in stock, on Monday for delivery on Wednesday.
Items ordered outside of postcode areas L, WA and CH are delivered by national courier and a signature is required. Delivery can take place anytime between 9am and 5.30pm. A specific delivery time cannot be supplied.
Delivery ChargesDelivery is free on UK mainland orders over £50.00 (ex vat).
Delivery is free on orders over £25.00 (ex vat) to postcode areas L, CH and WA.
For delivery on UK mainland orders below £50.00 (ex vat) and £25.00 (ex vat) to postcodes L, CH and WA a fee of £4.95 is charged.
Please Note: Wray Bros can only fulfil orders UK mainland orders.
Returns and RefundsWe want you to be completely satisfied with every purchase you make from Wray Bros. If for any reason, you are unhappy with your purchase, you can return the items to us for a refund or an exchange, provided they are in their original, unused condition and accompanied with the original sales documentation.
If you wish to return an item for a refund or exchange, please advise us in writing by emailing the completed document below to [email protected] within 14 days of receiving your order.
Please be advised that there will be a handling charge of 10% of the invoiced value. Delivery costs will only be refunded, if the goods are faulty.
*If you are an account customer, please refer to your terms and conditions regarding the return process.