Case Study: University of Manchester - Residential Facilities Management
Modern Training & Tracking to Cut Risk, Litigation and Wasted Spend
Training Video Spotlight: Slips, Trips and Falls
The Problem
Slips, trips and falls in 2024
Litigation cases raised
Hours to train staff
Training was costly, time-consuming & ineffective. To solve this, University of Manchester reached out. Training now takes 4 minutes and will help reduce litigation.
Impactful, effective and relevant training delivered at a fraction of the cost it would take a typical video studio to produce.
Because University of Manchester also purchase cleaning material from us, they were able to save over 50% on their video.
The Solution
Quick
Easy
Cost-Saving
Training & Risk Reduction
Challenge
A large, frequently changing team needed quicker, more engaging training. Old methods were slow, inconsistent and risked non-compliance.
Solution
Trackable, bespoke training videos and digital portals to support key safety topics and needs.
Results
Faster, consistent, engaging training that improves onboarding, compliance and legal safety.
Reducing Costs
We worked with Manchester to make their product range clearer and easier to manage. By choosing products that fit their needs, we cut their list by over half – nearly a 58% drop.
Supporting Sustainability
- On-site sessions to match the best eco products to each cleaning task
- Sustainability seminars to share the latest in green cleaning
- Live demonstrations of i-team’s low-impact cleaning machines
- Innovative solutions like Hygiene Bombs – concentrated, natural sachets that cut plastic waste and lower transport emissions
Our Purpose-Built Studio
We’ve invested in a dedicated studio to create high-quality, bespoke videos for our customers, from training resources to product showcases. Having our own facility means reduced costs, consistent quality, and engaging materials that inform and inspire your team.
Working with Mark and the team at Wray Brothers has been a genuinely refreshing experience. They’re down-to-earth, forward-thinking, and truly tuned into what the industry requires. Unlike typical suppliers, they’re not just box shifters—they’re miles ahead of their competitors and bring real value to the table.
Their support has helped us simplify processes, improve compliance, and save valuable time across our operations. One standout contribution has been the bespoke training videos they’ve produced for our team, which have significantly boosted staff engagement and understanding.
What sets Wray Brothers apart is their collaborative approach. They’re not pushy salespeople—they make you feel like part of their extended family. Their commitment to service and innovation makes them a trusted partner, and we genuinely enjoy working with them”
Emily Taylor – Deputy Head of Facilities Management, The University of Manchester